Due to shortage of supplies, your candles may arrive with our usual glass lid or with a wood lid.
Due to shortage of supplies, your candles may arrive with our usual glass lid or with a wood lid.
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Shipping & Returns Policy

Shipping & Returns Policy

SHIPPING

All in stock items will be shipped within 3 days of order. We ship through FedEx Home Delivery. Estimated arrival is between 7-14 business days depending on destination zip code. Shipping delays due to COVID-19 or “holiday rush” is beyond our control.

We will email the FedEx tracking number to the email provided at check out.

We are not responsible for incorrect delivery addresses entered at check out.

If an item is showing “delivered” and you have not received it, please contact FedEx directly and file a claim.

 

RETURNS/REFUNDS

Due to the nature of our handmade candles and items, we do not offer refunds or exchanges at this time. We highly encourage our customers to read our scent descriptions. If possible, please visit us at local farmers markets and “give us a sniff".” If any time you have a question, please contact us by phone at 915-491-3897 or by email: jmcreationselpaso@gmail.com